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If nothing else please read this introduction.
It's about the Roundpoint Services and responsibilities - Ours and Yours
Collectively we call our role in this process the "Roundpoint Service".
We aim to give a high level of service with high standards of efficacy. This means compliance with legal requirements and guidelines, and respecting the rights of individuals and business to enjoy and develop our service without irritating intrusion or breaches of privacy.
Roundpoint does not originate and is not responsible for the content presented by any publisher. The publisher either owns, or owns the rights to distribute, the content and will usually protect that vigorously. In fact, publishers are frequently required by law to do so. It's important that you respect the publishers' rights and avoid illegal copying or unauthorized use of their material. Please check the publisher's own terms and conditions if you want to use the content for any purpose other than your direct use.
Roundpoint cannot be responsible for the performance of your ISP, telephone carrier or operator. We recommend that before paying for any Roundpoint Service you check that you have a suitable device and that your carrier allows access to WAP or mobile Internet services without restriction. Your operator may need to activate the WAP or Mobile Internet services on your handset - it's a simple process and can usually be done with a single phone call to your carrier's customer service department.
If you are selecting a mobile carrier to provide data communications as part of your service, then you should check terms, access permissions, contract and charges carefully.
And finally - it's all about delivering to expectation.
Phone and Internet technology are changing rapidly, but such rates of progress should be balanced with reasonable expectations of performance and reliability.
On occasions, a service may be unavailable due to a component failure, a network malfunction or even the weather. Such failures are bound to cause some irritation and disappointment. To offset this, even our shortest subscriptions are valid for several hours so even if your connection fails you can re-connect later at no extra cost. If this is not acceptable then we recommend that you do not use a Roundpoint Service.
Both you and Roundpoint enjoy statutory rights and protections but it's always wise to read our full terms and conditions and those of the publisher of the content because by signing up for a Roundpoint Service you agree to be bound by them.
Overall we want you to enjoy your Roundpoint Service and we'll do our best to help you do so. Your comments are always welcome.
customerservice@roundpoint.com
Roundpoint Inc
1250 Battery Street #400
San Francisco USA
94111
Roundpoint Ltd
29 Science Park
Cambridge UK
CB4 ODW
Full terms and conditions can be found on our main website, www.roundpoint.com